TERMS AND CONDITIONS
These Terms and Conditions apply to orders placed with Stevenage Workwear. By placing an order with us, you agree to be bound by these terms.
1. About These Terms
1.1
These Terms and Conditions govern the supply of goods and services by us to you. This includes, where applicable, garments, workwear, personalised clothing, embroidery, printing and associated services.
1.2
Please read these terms carefully before placing an order. They explain the basis on which we trade, including how orders are accepted, payment and delivery arrangements, artwork approval, personalised products, cancellations, returns and what happens if there is a problem with an order.
1.3 Consumers and business customers
Certain rights differ depending on whether you are purchasing as a consumer or as a business.
You will normally be considered a consumer where you are an individual purchasing goods or services wholly or mainly for purposes unrelated to your trade, business, craft or profession.
1.4 Business customers
Where you purchase from us as a business, these terms, together with any quotation, order confirmation or other terms expressly agreed by us in writing, constitute the agreement between us concerning that order.
2. About Us and Contacting Us
2.1
Stevenage Workwear our trading name. Stevenage Fabrication Ltd is our company name and registered in England and Wales under company number 04785966
Registered office:
Caxton Point, Caxton Way, Stevenage, Hertfordshire SG1 2XU
VAT registration number: GB 814 44 6731
2.2
You can contact us by:
Telephone: 01438 759659
Email: studio@stevenageembroidery.com
2.3
Where we need to contact you regarding an order, we may do so using the telephone number, email address or postal address supplied by you.
2.4
References in these terms to something being provided “in writing” include communication by email.
3. Orders and Formation of Contract
3.1
Submitting an order, accepting a quotation or making payment does not necessarily mean that we have accepted your order.
A contract between us will arise when we confirm that we have accepted your order or otherwise commence processing it.
3.2
We reserve the right to decline an order. Reasons may include, but are not limited to:
· stock being unavailable;
· artwork being unsuitable for production;
· inability to complete the work within the required timeframe;
· pricing or specification errors;
· production limitations; or
· the requested work being something that we are unwilling or unable to produce.
Where payment has already been taken for an order that we subsequently cannot accept, the appropriate amount will be refunded.
3.3
Where an order or job number is issued, please quote it when contacting us about the order.
4. Products, Garments and Sizing
4.1
Product photographs, samples, brochures and website images are intended as a guide. Actual products may differ slightly in colour, appearance, finish or detail.
Colours displayed on computer monitors, phones and other devices cannot be relied upon as an exact representation of the physical garment or finished decoration.
4.2
Manufacturers may change packaging, labelling or minor product specifications without notice.
4.3
Garment measurements and size guides are supplied as guidance only. Manufacturing tolerances can result in small differences between individual garments and production batches.
It is the customer’s responsibility to select the correct garment sizes.
Where sizing is important, we recommend requesting or purchasing a sample garment before committing to a personalised order.
5. Changes to Orders
If you wish to change an order after it has been placed, please contact us immediately.
We will make reasonable efforts to accommodate changes but cannot guarantee that changes will be possible once garments have been ordered, artwork prepared or production has commenced.
Any change may result in additional charges and/or a revised completion or delivery date.
6. Designs We Will Not Produce
We reserve the right to refuse to print, embroider or otherwise reproduce artwork or content that we reasonably consider:
· unlawful;
· discriminatory or hateful;
· threatening or intended to incite violence;
· grossly offensive;
· sexually explicit in an inappropriate context;
· encouraging illegal drug use or other unlawful activity;
· infringing another person’s intellectual property rights; or
· otherwise inappropriate for our business to reproduce.
We may ask you to amend artwork before accepting an order.
7. Artwork, Proofs and Approval
7.1
Where an artwork proof is supplied, you are responsible for checking and approving it before production begins.
7.2
Production times and estimated completion dates may depend upon prompt artwork approval.
We will not be responsible for delays resulting from a customer failing to approve artwork, supply information or respond to queries within a reasonable time.
7.3
Proofs may be sent to the email address supplied with your order. You are responsible for ensuring that your contact details are correct and for checking your email, including spam or junk folders.
7.4
Artwork may need to be altered to make it suitable for embroidery, screen printing, transfer printing, direct-to-garment printing or another decoration method.
This can include alterations to:
· very small text;
· fine lines;
· colours;
· gradients;
· outlines;
· design dimensions;
· embroidery stitch construction; and
· other details that cannot be reproduced reliably using the selected process.
Where a proof is provided, you are responsible for checking and approving these changes.
7.5
Although we take reasonable care of artwork and files supplied to us, customers should retain their own copies of all original artwork.
7.6
We will endeavour to reproduce colours as closely as reasonably possible. Exact colour matching cannot always be guaranteed because different production processes, inks, threads, fabrics and garment colours can affect the final appearance.
A reasonable colour variation will not, by itself, constitute a defect.
7.7 Design positioning
Artwork previews and proofs are intended to show the approximate position and appearance of a design.
Garments are individually positioned during production and therefore minor variations in placement may occur from garment to garment.
Reasonable production tolerances in the position, size or alignment of decoration will not constitute a defect.
7.8 Artwork quality
You are responsible for supplying artwork of sufficient quality for the required production process.
We may advise you if artwork appears unsuitable, but our failure to identify poor-quality artwork does not make us responsible for defects that are directly attributable to the quality of the artwork supplied.
Where appropriate, we recommend supplying high-resolution or vector artwork.
7.9 Production method
Unless a particular production method has been expressly agreed with you, we reserve the right to select the decoration method that we consider most appropriate for the order.
Methods may include embroidery, screen printing, DTF, DTG, transfer printing, vinyl or other suitable processes.
7.10
Changes requested after artwork has been prepared, garments ordered or production commenced may incur additional charges.
8. Customer-Supplied Garments
8.1
Where we agree to decorate garments or other items supplied by you, these are supplied to us at your risk.
8.2
Printing and embroidery are production processes and, despite reasonable care being taken, occasional damage or spoilage can occur.
Unless otherwise agreed in writing, we do not accept liability for the replacement value of customer-supplied garments where damage occurs as an unavoidable consequence of the decoration process.
8.3
We reserve the right to refuse to decorate customer-supplied items that we consider unsuitable for the requested process.
8.4
Customers should not supply particularly valuable, rare or irreplaceable garments for decoration without first discussing this with us.
9. Delivery and Collection
9.1
Any delivery or carriage charge will be advised when your order is placed or shown on your quotation/invoice.
9.2
Any completion or delivery date given by us is an estimate unless we expressly agree in writing that a particular date is guaranteed.
9.3
We will make reasonable efforts to complete orders within the stated timeframe but will not be responsible for delays caused by circumstances outside our reasonable control.
These may include supplier delays, courier disruption, equipment failure, industrial action, severe weather or other events that we could not reasonably prevent.
9.4
If delivery cannot be completed because nobody is available to receive the goods, additional delivery or storage charges may be payable.
9.5
Risk in the goods passes to you when they are delivered to the agreed address or collected by you.
9.6
Ownership of the goods will not pass to you until we have received payment in full for them.
9.7
You must provide us with the information reasonably required to complete your order, including artwork, sizes, quantities, colours, delivery information and approvals.
We will not be responsible for delays resulting from incomplete, inaccurate or late information supplied by you.
10. Cancellation and Personalised Goods
10.1
Your cancellation rights depend upon whether you are purchasing as a consumer or business customer and whether the goods are standard or personalised.
10.2 Personalised products
Once personalisation or production has commenced, an order for personalised or bespoke goods cannot normally be cancelled simply because you have changed your mind.
Personalisation includes, but is not limited to:
· embroidery;
· printed logos;
· printed names or numbers;
· custom transfers; and
· products manufactured or ordered specifically to your requirements.
10.3
Where cancellation is requested before production begins, we may agree to cancel the order but reserve the right to charge for costs already incurred, including garments specially ordered, artwork preparation, digitising, setup charges and other work already undertaken.
10.4
Nothing in these terms affects a consumer’s statutory rights where goods are faulty, incorrectly supplied or not as described.
11. Returns
11.1
Please contact us before returning goods.
11.2
Where goods are personalised, we cannot normally accept returns simply because you have changed your mind, ordered an incorrect size or no longer require the goods.
11.3
This does not affect your statutory rights where goods are faulty, incorrectly supplied or otherwise fail to meet the requirements of applicable consumer law.
11.4
Where a return has been authorised, goods should be returned in accordance with the instructions we provide.
12. Problems With an Order
If you believe there is a problem with your order, please contact us as soon as reasonably possible at:
Studio@stevenageembroidery.com
Please provide your order number together with photographs and a description of the issue where appropriate.
We may ask to inspect or have the affected goods returned before determining the appropriate remedy.
13. Consumer Rights
Where you are purchasing as a consumer, we are legally required to supply goods and services that comply with the contract.
Nothing contained within these Terms and Conditions is intended to exclude or restrict any statutory rights that cannot legally be excluded or restricted.
Where goods are faulty, not as described or otherwise fail to comply with applicable consumer legislation, you may have rights to repair, replacement, price reduction or refund depending upon the circumstances.
14. Business Customers – Defective Products
14.1
For business customers, we warrant that goods supplied will materially correspond with their agreed description at the time of delivery.
14.2
If you believe goods are defective, you must notify us in writing within a reasonable period after discovering the issue and provide us with a reasonable opportunity to inspect them.
14.3
Where we accept that goods are defective, we may, at our discretion and subject to your statutory rights where applicable:
· repair the goods;
· replace the affected goods; or
· refund the price paid for the affected goods.
14.4
We will not normally be responsible for defects arising from:
· normal wear and tear;
· misuse or neglect;
· failure to follow washing or care instructions;
· alteration of the goods after delivery;
· inappropriate storage;
· artwork, specifications or instructions supplied by you; or
· use of the product for a purpose for which it was not intended.
15. Intellectual Property and Customer Artwork
15.1
By supplying artwork, logos, photographs, designs, names, trademarks or other material to us, you confirm that you own the relevant rights or have permission from the rights holder for us to reproduce that material for your order.
15.2
You are responsible for obtaining any licences, permissions or consents required for the reproduction of supplied artwork.
15.3
If a third party claims that artwork supplied by you infringes their copyright, trademark or other intellectual property rights, you agree, where legally permissible, to be responsible for losses, costs or claims reasonably incurred by us as a direct result of reproducing material supplied by you without the necessary permission.
15.4
We reserve the right to refuse to reproduce artwork where we have reasonable grounds to believe that its use may infringe another person’s rights.
16. Prices and Payment
16.1
Prices will be those stated on our quotation, order confirmation, website or invoice, as applicable.
Unless stated otherwise, prices include VAT.
16.2
Where the applicable rate of VAT changes, we reserve the right to make any adjustment required by law.
16.3
If we discover an obvious pricing error before accepting an order, we will contact you and give you the opportunity to proceed at the correct price or cancel the order.
16.4
Unless credit terms have been expressly agreed in writing, payment is required in full before when the order is placed.
16.5 Credit accounts
Approved business account customers must pay invoices within 30 days of the invoice date unless different terms have been agreed in writing.
16.6 Late payment
Where a business customer fails to pay an invoice by its due date, we reserve the right to charge interest and recover costs in accordance with applicable legislation and/or the payment terms agreed with that customer.
16.7
If you believe an invoice is incorrect, please contact us promptly so that the matter can be investigated.
17. Our Liability to Consumers
We do not exclude or limit liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and any other liability that cannot legally be excluded.
Subject to applicable law, we will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.
Where you are purchasing as a consumer, these terms do not affect your statutory rights.
18. Our Liability to Business Customers
18.1
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
18.2
Subject to clause 18.1, we will not be liable to a business customer for indirect or consequential losses or for loss of profit, revenue, business, contracts or anticipated savings arising from an order, to the extent permitted by law.
18.3
Subject to clause 18.1 and to the extent permitted by law, our aggregate liability arising from an order will not exceed the amount paid or payable to us in respect of that order.
19. Personal Information
We will process personal information in accordance with our Privacy Policy, available at: https://stevenageworkwear.co.uk/privacy-policy
20. General Terms
20.1
We may transfer our rights and obligations under an agreement where permitted by law.
20.2
You may not transfer your rights or obligations under an agreement without our written consent, except where applicable law gives you the right to do so.
20.3
The contract is between you and us. Unless expressly provided otherwise, no other person has a right to enforce its terms.
20.4
Each provision of these terms operates separately. If a court or competent authority determines that any provision is unlawful or unenforceable, the remaining provisions will continue to apply.
20.5
If we delay in enforcing a contractual right, this does not mean that we have waived that right.
20.6 Governing law – consumers
These terms are governed by the applicable laws of England and Wales, subject to any mandatory rights you have as a consumer in the part of the United Kingdom in which you live.
20.7 Governing law – business customers
Where you are purchasing as a business, the contract and any dispute or claim connected with it will be governed by the laws of England and Wales and, subject to applicable law, the courts of England and Wales will have exclusive jurisdiction.